Animaline ("Animaline," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes the practices of the Animaline ("App" or “Website”). It explains how we collect, use, share, storage, disclosure, use, transfer, and other processing of your data (Personal & Non-Personal) and the usage and sharing of contents and safeguard your information when you use our platform, including our website, mobile application, and any associated services (collectively, the "Platform").

Before you start using this application or provide any information about yourself, please review this Privacy Policy. By using or accessing our "Animaline" Platform, you agree that we can store and process your data in accordance with this Policy, which is subject to revision from time to time. If you have any concerns or suggestions, please contact us using the email address provided below.

This Privacy Policy applies uniformly to all Animaline mobile applications/Website.

1. INFORMATION WE COLLECT

We collect various types of information to improve our services, ensure the Platform’s security, and personalize the user experience.

1.1 Personal Information:

• Registration Data: When you create an account, we collect personal details such as your name, email address, phone number, and age.

  • (a) Mobile Number: We verify and validate the mobile number provided by you. Other uses:

    • Mobile number is also used in assisting you in case of any account-related queries raised by you.
    • Mobile number is also used to communicate account-related activities and custom offers occasionally.

  • (b) Email Address: Your email address is used to communicate service alerts (your activity on Animaline & service-related communication). Other uses:

    • We verify your email address through 3rd party services to detect fraud/unauthorized usage of Animaline.
    • We send commercial or marketing messages which we deem to be relevant to you, with an option to unsubscribe in each email. We shall not send you any email communication if you choose to unsubscribe from these messages.

  • (c) Name & PAN Card Number: Your PAN is used to verify your identity.

    • We verify your PAN card through 3rd party services to ensure genuine usage of Animaline and allow you to benefit from Animaline services.

  • (d) Bank Account Information: Your bank account information is used to ensure payouts are provided only to your bank account that matches with your name on the PAN card.

    • We verify your Bank information through 3rd party services to ensure genuine usage and that your payouts happen only in your bank accounts.
    • This information is stored in an encrypted format.

• Identity Verification: We may require verification documents to confirm your identity or your legal right to use our services (e.g., government-issued ID).

• Social Media Login: If you register through social media accounts, we may collect information associated with that account, subject to the privacy settings on those platforms.

All required information is service-dependent, and the organization may use the above said user information to maintain, protect, and improve the Animaline Services and for developing new services. In case you choose to decline to submit your mobile number and email address information on the app during registration, we will not be able to provide services on the platform to you.

1.2 Transactional Data:

• Purchases: Data related to purchases, such as the type of animal or product purchased, price, payment details, and transaction history.

• Listings: Information provided in listings, including descriptions, pricing, images, and related details for animals or products listed for sale.

1.3 Usage Data:

• Device Information: We collect data from the devices used to access our Platform, including IP address, browser type, and device identifiers.

• Activity: Interaction data including page views, clicks, searches, and other activity on the Platform.

1.4 Communication Data:

• Customer Support: Records of communications with customer support and any feedback submitted.

• In-App Messaging: Data on messages between users within the Platform.

• Veterinary Consultations: Details of veterinary consultations are recorded and stored, subject to the user’s consent and in compliance with applicable laws.

1.5 Location Data:

• Location Services: For users who enable location services, we may collect and use data on your geographic location to enhance the Platform’s functionality, especially for location-based services (e.g., veterinary or delivery services).

1.6 Cookies and Tracking Technologies:

• Cookies: We use cookies to track and personalize user experience, including understanding user preferences and conducting analytics.

• Third-Party Analytics: Animaline uses third-party services to analyze Platform use and improve performance, adhering to the third parties' privacy practices.

2. HOW WE USE YOUR INFORMATION

We use your information to provide, improve, and personalize our services. Below is an outline of our primary data uses:

2.1 Platform Functionality:

• Account Management: To create and manage user accounts, including verifying user identities and providing account support.

• Transaction Facilitation: To manage sales and purchase activities, including processing payments, generating invoices, and managing order histories.

• Veterinary Consultations: Information collected from veterinary consultations is used to connect users with practitioners, track health queries, and record consultation outcomes.

2.2 Security and Fraud Prevention:

• Fraud Detection: Information is used to monitor accounts and transactions for fraudulent activity.

• Legal Compliance: We use and retain your information as necessary to comply with legal requirements, including assisting law enforcement and regulatory authorities.

2.3 Enhancing User Experience:

• Personalized Recommendations: To suggest relevant products, animals, or services based on past activities and preferences.

• User Feedback: To collect and analyze feedback to enhance service quality and address user concerns.

2.4 Marketing and Advertising:

• Promotional Communications: We may use your contact details to send promotional messages about our services, subject to your opt-out preferences.

• Third-Party Advertising: Advertising networks, such as Google AdMob, may display ads within the Platform. Please refer to their policies for information on ad targeting practices.

2.5 Analytics and Research:

• Usage Analysis: To track Platform usage, trends, and effectiveness to improve and develop new features.

• Demographic Analysis: To analyze user demographics to enhance our service offerings.

3. INFORMATION SHARING AND DISCLOSURE

Animaline does not sell or lease your personal information to third parties. However, your data may be shared under specific conditions as outlined below:

a) Personal Information:

In general, we use Session and Usage Data internally to serve our Users and enable them to take maximum advantage of the Applications, the Services, and the Site. We do not disclose your Personal Information. Though information aggregate may be provided to partners to provide tailored ads and notifications to users.

b) Non-Personal Information:

We may disclose Non-Personal Information to our trusted partners who shall comply with this privacy policy and the relevant privacy laws. We do not combine Non-Personal Information with Personal Information (such as combining your name with your unique User Device number).

3.1 With Service Providers:

We may share your data with third-party service providers who help us operate our Platform, including payment processors, customer support, marketing agencies, and analytics providers. These providers have limited access to personal information only to perform tasks on our behalf.

3.2 With Other Users:

• Transactions: During transactions, we may share necessary contact information between buyers and sellers to facilitate communication and order fulfillment.

• Veterinary Consultations: Details shared between users and practitioners are accessible to both parties to ensure consultation continuity.

3.3 With Legal Authorities:

We may disclose information if required by law or if we believe that such disclosure is necessary to:

• Comply with legal processes, including subpoenas or court orders.
• Protect our rights, property, and safety, or that of our users and the public.

3.4 Business Transfers:

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owners to continue the services provided.

4. NAVIGATION TO THIRD-PARTY SITES

Animaline may include links to other websites or applications not operated by us. These sites have their own privacy policies, which we do not control. Once you click on a third-party link, the information you provide is governed by that site's privacy policy, which may differ from ours. If you cannot find the privacy policy on the third party's homepage, please contact them directly for more information.

Any information you provide directly to a third-party merchant or website is not covered by this privacy policy. We are not responsible for the privacy practices of these third parties. We recommend reviewing their privacy policies to understand how your personal information may be used.

5. ADVERTISEMENT NETWORK AND THIRD-PARTY SERVICES

Your information may be used for the presentation of advertisements. We may use ad networks to customize and display advertising on our services. Below is an outline of our practices:

• Advertisement Networks: We may share certain information about you as a user (such as age) with ad networks to help them deliver more relevant content and advertisements through their networks.

• Third-Party Advertising: We may use third-party advertising companies to serve advertisements when you visit or use our application. These companies may use information about your visits to provide ads about goods and services of interest to you.

• Relevant Offers: We bring relevant offers to users for their benefit. These offers may include gaming, personal loans, shopping, fantasy leagues, finance, insurance-related offers, and more. Animaline acts as an intermediary and is not affiliated with any ad agency.

• Personal Information Disclosure: We will not disclose any of your personal information to any third party, although aggregate information may be provided to partners for tailored ads.

• User Sharing: We cannot control the information that you share with other users through our application. We are not responsible for third-party circumvention of our security measures.

• Social Media Links: When you share our application or link your profile to third parties like Facebook or Instagram, they might receive your personal and non-personal information. We are not responsible for such sharing of data.

6. DATA RETENTION AND SECURITY

We implement measures to protect your information. Below is our data retention and security policy:

6.1 Data Retention:

• Retention Period: We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy or as required by law.

• Account Deletion: You may request account deletion at any time, but we may retain certain information as required by law or for legitimate business purposes.

6.2 Security Measures:

We implement comprehensive security protocols, including encryption and access controls, to protect personal data from unauthorized access, alteration, disclosure, or destruction.

6.3 Data Storage:

All data is stored on secure servers and is encrypted both in transit and at rest, employing the highest industry standards for data protection.

7. YOUR RIGHTS AND CHOICES

Animaline is committed to respecting your privacy rights and offers you options to control your data.

7.1 Access and Correction:

You may access or correct your account information at any time through your account settings. For further assistance, please contact us at [email protected].

7.2 Data Portability:

You have the right to request a copy of the information we hold about you in a structured, machine-readable format.

7.3 Opt-Out of Marketing Communications:

You may opt-out of promotional messages by following the unsubscribe link in emails or adjusting your account settings.

7.4 Account Deletion:

To delete your account and associated data, please contact us with a formal request. Note that some data may be retained as required by law or for legitimate business purposes.

8. INTERNATIONAL USERS

Your personal and non-personal information may be stored and processed in any countries where we provide our services as described in the Privacy Policy. By agreeing to our Privacy Policy and using our Application, you consent to transfer your personal and non-personal information to us despite the fact that different countries have different data protection rules. If you object to your Personal/non-personal Information being processed as described in this Policy, please do not use this Application.

9. CHILDREN’S PRIVACY

Animaline does not knowingly collect or solicit personal information from children under 18. If we learn that we have collected information from a child under 18 without parental consent, we will delete that information promptly.

10. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify users of any significant changes by posting the revised policy on our Platform and updating the "Last Updated" date.

11. CONTACT US

For any questions or concerns about this Privacy Policy or your personal data, please contact us at:

Animaline
Email: [email protected]
Address: No 208, 2nd Floor, 80 Feet Road, Rajkumar Road, Rajajinagar, 560021.